A cover letter is a one-page document that, along with your resume, is sent with your job application.
A cover letter is your chance to tell a potential employer why you’re the perfect person for the position and how your skills and expertise can add value to the company.
Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider.
In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions).
I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college (business major).
Please see the accompanying resume for details of my experience and education.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. You'll get detailed feedback in two business days, including a review of your resume's appearance and content, and a prediction of a recruiter's first impression.
Feel free to call me at 555-555-5555 (home) or 555-555-5500 (cell) to arrange an interview. It's a quick and easy way to make sure your job search is reaching its full potential.
I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.
In addition to this experience, I gained considerable customer service skills during my part-time employment as a waitress and restaurant hostess while in high school.