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Hence, higher education institutions are increasingly recognizing and are placing greater emphasis on meeting the expectations and needs of their customers, that is, the students .So, successful completion and enhancement of students’ education are the major reasons for the existence of higher educational institutions.
The format of a review of literature may vary from discipline to discipline and from assignment to assignment.
A review may be a self-contained unit — an end in itself — or a preface to and rationale for engaging in primary research.
This positive development in higher education shows the importance of educational institutions understanding student satisfaction in a competitive environment .
Now the higher education industry is strongly affected by globalization.
This has increased the competition among higher education institutions to adopt market-oriented strategies to be differentiate themselves from their competitors to attract as many students as possible satisfying current students’ needs and expectation.
Therefore, numerous studies have been conducted to identify the factors influencing student satisfaction in higher education. When a person perceives that service encountered as good, he would satisfy on the other hand person will dissatisfy when his or her perception crash with the service expectation.The first section of the paper discuss students’ satisfaction, satisfaction models and frameworks used by previous researchers around the world and second section explain the empirical findings of previous studies in real world context.claimed creation of prepared minds of students as purpose of higher education.Conclude by providing some insight into the relationship between the central topic of the literature review and a larger area of study such as a discipline, a scientific endeavor, or a profession.For further information see our handouts on Writing a Critical Review of a Nonfiction Book or Article or Reading a Book to Review It.Establish the writer’s reason (point of view) for reviewing the literature; explain the criteria to be used in analyzing and comparing literature and the organization of the review (sequence); and, when necessary, state why certain literature is or is not included (scope).In the body, you should: Group research studies and other types of literature (reviews, theoretical articles, case studies, etc.) according to common denominators such as qualitative versus quantitative approaches, conclusions of authors, specific purpose or objective, chronology, etc.The models and frameworks have been arranged on chronological order of years to identify how focus has changed from past to now.SERVQUAL is a most popular widely used service quality model which has been applying to measure students’ satisfaction around the world.To learn more about literature reviews, take a look at our workshop on Writing Literature Reviews of Published Research.An important strategy for learning how to compose literature reviews in your field or within a specific genre is to locate and analyze representative examples.